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What to do when a death occurs

Stay calm. Call us at 64559909 for immediate advice and assistance.

If death occurs in a hospital, obtain the death certificate number from the doctors or nurses. You will be able to download the death certificate on the MyLegacy portal

 If death occurs at home, call the family doctor or a neighbourhood doctor who is willing to make a house call to certify the death and issue the death certificate.

Our funeral advisor and service team will meet you and your family at the hospital/hospice/home to provide you with the necessary guidance and to ease your worries.

Once the death certificate is issued, our service team will begin the retrieval process and will bring your loved one back to our embalming facility to begin the embalming, make-up and dressing service. The family needs to prepare a set of the decedent’s clean clothings, to hand to our staff.

 

Go to your Town Council to apply for void deck usage permit.

Make preparations to receive the deceased and the casket when we send to the venue of the funeral wake.

 

What about Coroner’s Case

In cases where there is no doctor to certify the death, the police will arrange for the body to be sent to the Mortuary@HSA (located at Block 9 Singapore General Hospital). The police IO will inform the family when to go to the Mortuary@HSA. Be punctual and bring along both the IC of the deceased and informant, and also all medical documents and medicines relating to the deceased.

 

At the Mortuary@HSA, the police IO will arrange for the family to view and identify the deceased’s body in the presence of the Coroner.

 

The Coroner will review the case and determine if an autopsy is required. The family will then be informed of the Coroner’s decison and the time to claim the body for the funeral.

** The above notes will give you an idea of the initial procedures when a death occurs. The tasks required of the family are underlined and highlighted in bold.

 

Step 1

If death occurs in a hospital, obtain the death certificate number from the doctors or nurses. You will be able to download the death certificate on the MyLegacy portal

 If death occurs at home, call the family doctor or a neighbourhood doctor who is willing to make a house call to certify the death and issue the death certificate.